Order Management (OM)

Introduction
The module is part of the Backend Engagement cluster which provides for the agreements, ordering and billing of backend logistics work based upon frontend information. OM contains the registration, validation, dispatching and tracking of orders.

Business context
The frontend requirement for cash and other services is captured in orders. Orders can be created manually, by bulk import or from the FO and MM modules. Once the order has been submitted to the backend logistics departments, the tracking of the order becomes important in order to monitor the success of the order completion. In cooperation between banks and service providers, the approval of orders may be important.

Description
The module contains functionality for registration, approval, distribution and tracking of orders for cash services, consumables, special coin and maintenance (FLM/SLM) work. Orders may be registered using batch import facilities for receiving orders from a client. The validation of an order against the contract and the confirmation of orders by e-mail or automated batch files is part of the module. The orders are then distributed to the backend logistics modules (or 3^rd party systems). The tracking of orders is performed by receiving order status updates from the backend logistics modules. The module is aimed at sending orders to the backend logistics and finally complete orders for further administrative actions and reporting.

The module is used by
- Retailers for pre-announcement, ordering of change money, night-deposit drops.
- Bank branches and HQ for (bulk) ordering
- The cash manager for approval of both manual and auto-generated orders by the FO module.

Module input
· Manual or Batch orders
· Optimized orders
· Status updates and actuals

Module output
· Orders for backend logistics
· Pre-announcements
· Information on orders
· Completed orders

User profile
Order manager, Sales department, Operation Manager, Client